the position is accountable for supporting overall retail operations.

·        Support Retail Manager and General Manager in the development of the Customer data analysis and Utilization, Managing Store Event, Handling Customer service and After Service.

·        Provide weekly & Monthly CRM data capture rate with store and all functions.

·        Plan & Execute the pre-and post- in store event.

·        Reporting Customer traffic & Market trends update and analysis on competitor’s project specially in-store event.

·        Collecting and Reporting sales strategy plan from stores on a monthly basis.

·        Managing in boutique’s event and communicate with boutique staff and coordinate subsequent necessary support.

·        Plan & Execute CRM programs with promotions. (i.e., Department store promotion)

·        Journeys to enhance customer experience.

·        Brand Image Management: Monitor & Follow up for counterfeit and/or trademark related issues and/or reports.

·        Customer Service Management: Monitor & Follow-up customers' claims and effectively communicate with relevant parties (Customer insurance, Product, CCC, Dept. stores etc.).

·        After Service Management: Managing After Service progress and handling.

·        Ad hoc tasks or projects as assigned.

Required Competencies

·        Ability to plan, manage multi tasks simultaneously with superior time-management skills.

·        Interpersonal and problem-solving skills.

·        Excellent communication skills to fit with all internal departments and clients.

·        Proficiency in written and spoken English language.

·        Advanced knowledge of MS office software.