Job Summary

As a Technical Account Manager (TAM), you will play a key role in managing the technical relationship with companies in automotive industry.

You will leverage your industry experience and technical expertise in vehicle systems, automated driving system, control system design, modelling and simulation, xEV powertrain systems or embedded software development to understand customer workflows, challenges, and key business initiatives.

With that knowledge, you will paint a vision of how the company's products can accelerate the pace of their development and innovation. You will also establish yourself as a trusted advisor to strategic the company's customers and provide technical leadership by providing guidance on best practices, direction on workflow. improvements, and connections to other the company support teams.

You will partner with engineers and managers as a trusted technical advisor and help them advance their ability to make data driven business decisions and improve their product development processes.

Key responsibilities & duties

Broaden Adoption of our products by building awareness, finding new users, increasing the proficiency of current users, and encouraging the reuse of customer IP/tools across the customer user base to help them maximize their ROI.

Deepen Adoption of our products by helping customers realize the benefits that comes from deepening tool usage and the reuse of artifacts throughout their product life cycle to help them reduce their development cost, thereby maximizing the ROI of what the customer already uses; also, identify and address further areas of improvement in the customer’s workflow.

Develop and maintain long-term End User Relationships by providing excellent technical/customer service by identifying and removing issues that reduce customer product usage benefits.

Establish Management Relationships by helping our customers have product/program success to become their premier solutions provider; this is accomplished by being a part of the customer’s business planning and playing a significant role in the formulation of solutions to customer’s issues.