- Support Sales in sales
activity,
regarding technical and not commercial aspects and proposal of best
solutions for customer needs
- Ensure full
comprehension of customer not commercial needs, translating them in in clear
product specifications and target setting to be delivered to Platform and
Engineering
- Prepare and present to customers documentation about
product features during the business acquisition phase and as technical annexes to the commercial
offer
- Act as technical
Interface with the customer during the product lifecycle (e.g. working with
customer to ensure timely design freeze, application sign off, master
engine sign off, performance after sales ¡¦), collecting issues to be
discussed / solved with platform team, driving priorities and
ensuring client satisfaction
- Interact with functions (Platform, Product
Engineering, Quality, Plant, ¡¦) in order to transfer customer requirements and identify configurations and collect
relevant documentation to be shared
with customer
- Agree and manage the
program planning with the customer (in terms of RASIC and program
tracking), identifying weak signals of issues at customer end and report
internally to plan countermeasures
- Sponsor off-the-shelf
(¡°pivot¡±) products and
support dealers for the configuration of best pivot solutions for
client needs
- Cooperate with regional
customization teams (Product Engineering) to address fitting needs of local
clients with regional engineering capabilities
- Participate to
platform teams either
directly or through the Customer Management central function, to represent
regional customers and programs, and to ensure customer satisfaction and
timely program ution
- Track client product requests
and on-going programs status with the platform team pushing for deadlines and
timely completion of platform evaluations
- Support platform /
program profitability with
a focus on its customers (e.g. customer satisfaction based on needs
fulfillment, product modifications, ¡¦)
- Collect client
feedback about product and development process and provide it to organization
(e.g. marketing, ¡¦)
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Skills and Experience Required
- Çз Education
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