The Field Service Engineer will:

-       Play a critical role in leading delivery of the service needs of our customers within the Korean service team

-       Perform the onsite installation, training, preventative maintenance, upgrade and repair of our complex laser and optical systems

-       Diagnose and trouble shoot customer issues through statistical analysis and evaluation of laser system reliability

-       Will test, tune, and adjust equipment to obtain optimum operating performance

-       Advise management regarding customer satisfaction, product performance, and suggestions for product improvements

-       Support sales activities by collecting and forwarding relevant information

-       Report spare part requirements

-       Serve as company liaison with customers on administrative and technical matters for assigned projects

-       Provide technical support via telephone/email and serve as a communication link with the internal factory staff