- Play a critical role in leading delivery of the service needs of our customers within the Korean service team

- Perform the onsite installation, training, preventative maintenance, upgrade and repair of our complex laser and optical systems

- Diagnose and trouble shoot customer issues through statistical analysis and evaluation of laser system reliability

- Will test, tune, and adjust equipment to obtain optimum operating performance

- Advise management regarding customer satisfaction, product performance, and suggestions for product improvements

- Support sales activities by collecting and forwarding relevant information

- Report spare part requirements

- Serve as company liaison with customers on administrative and technical matters for assigned projects

- Provide technical support via telephone/email and serve as a communication link with the internal factory staff

Candidate must possess the following:

- Problem solving skills to troubleshoot electronic, electro-optical, electrical, & mechanical problems

- Ability to work closely with a team as well as independently

- Exceptional customer service skills

- Excellent written and verbal communications

- Requires a Bachelor's degree in a scientific, technical, or photonics related field

- Experience with laser or optics highly desirable

- Good command of written/spoken English and Korean is must